Review of customer satisfaction experience and loyalty tracking key
Measuring customer satisfaction helps determine the level of happiness a customer feels about your company, your products, or your service.
"Did you know 80 percent of companies believe they offer superior customer satisfaction, but only 8 percent of customers would rate the customer service they receive as superior?"
Job skills Checklist
Making a checklist is a good way to start your business off on the right foot. It ensures you get your daily, weekly and monthly tasks done on time, helps you keep track of projects on deadline and ensures you're organized throughout the day.
Pre Shift Meeting & Learning Topics
A part of that ongoing management process that occasionally gets overlooked is the pre-shift meeting, sometimes referred to as the lineup. Taking a few minutes before a shift to brief staff and make sure they are ready to serve customers is one of the industry's most beneficial management tools.